Telephone Calls

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Our Call Hours are 8:30 to 9:00 daily. During this time the nurses and physicians are available to answer your questions and concerns. This is the time to call with questions about the management of an acute illness, or to discuss any concerns that you have about routine child care, behavior or development.

If you feel that your child needs to be seen by the doctor, we ask that you call early in the day so that we can accomodate your scheduling requests. If you are not sure whether the child needs to be seen or not, please call during the call hour to speak with one of the nurse or with your doctor.

It is helpful if you have a pencil and paper with you when you call, so that you can easily make notes. A list of questions you want to ask might also be helpful.. If you are calling for a prescription refill or think that we might need to call your pharmacy, please have the pharmacy phone number available when you call.

If you are calling about an insurance referral, please call our new Referral Telephone Line (508) 879-1226 any time of the day or night and leave the information requested on the tape. The tape is checked twice daily during the week, and referrals will be processed promptly by our staff.

A Special Note to Families With Caller ID On Their Telephones:

We have recently noticed a large number of families with "Anonymous Call Rejection" on their telephones. Many families with Caller ID have Anonymous Call Rejection without even knowing it. This feature prevents a caller to your home from getting through to your line if the caller's phone blocks a Caller ID signal from appearing on your phone. Our doctors' home and cell phones do block this Caller ID signal, and therefore we cannot call your home unless you temporarily or permanently disable the Anonymous Call Rejection feature. Therefore, if you are expecting a call from our office or the on-call doctor, please be sure to disable the Anonymous Call Rejection feature on your telephone. This can be done by dialing *87 on your phone at any time.



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