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updated 05/15/2020



An important message from Dr Baumel
about childhood vaccinations during the Covid-19 pandemic.


 

TELEHEALTH AT FRAMINGHAM PEDIATRICS

What’s a telehealth visit like?

A telehealth visit is similar to a face-to-face office visit with your doctor, but via secure video from the comfort of your home or other convenient location. As with any visit, your doctor will be there to review your child’s symptoms, answer questions, review concerns, and discuss next steps.

What technology do I need for a telehealth visit? 

  • You can have a virtual visit on any smartphone or tablet, including an iPhone, Android, or iPad. You can also use a laptop or any desktop computer that has internet, a camera, and a speaker/microphone.
  • You MUST use the MyChart for this visit, and you must have Zoom downloaded on your device.
  • PLEASE NOTE: when using a smartphone or tablet, you CANNOT access MyChart via an internet browser.  You must use the MyChart app.
  • It might be helpful to have the MyChart and Zoom apps downloaded on two devices in case you need a backup for your visit.
  • No matter what device you are using, you will need to go through PRE-VISIT questions and then click "BEGIN VISIT" ( ZOOM will open automatically--DO NOT OPEN THE ZOOM APP MANUALLY). Once you are connected with the doctor, you will need to "JOIN AUDIO" in order to activate you microphone.
  • Here is a tip sheet on HOW TO SET UP MyChart ON YOUR SMARTPHONE

How do I prepare for the visit?

  • Choose a quiet space that is free from distractions, ideally a room with carpet to minimize echo.
  • Set your camera so it’s at eye level for a full view of your face. If you’re using a phone or tablet, lean it against something so you don’t have to hold it.
  • Adjust your lighting and close any blinds. Try to make sure there is no light or window directly behind the camera to avoid glare.
  • During your visit, your provider may need to examine your child. Be prepared to adjust your camera and be prepared to follow your provider’s instructions.
  • Have any materials you need ready before your visit.
  • If at all possible weigh your child before the visit, and if the visit is a well visit or a medication follow up, please try to measure his/her height as well.
  • Make a list of any questions you have for your provider.
  • Gather all of your child’s medications so you have them available.
  • Download MyChart and Zoom apps in advance and carefully read through all instructions.
  • Please be on time for your visit. We recommend you log on 15 minutes before your visit, and wait in the virtual waiting room for your provider. this will give you time to complete Pre-Visit validation and any appropriate questionnaires.

How do I prepare my child for the visit?

For young children (infant, toddler, or younger preschooler) it may be helpful to:

  • Have another parent, older child, or caregiver nearby so they can help hold the camera. This may be especially helpful if you need to hold your child in a certain way so their provider can get the best view during the exam.
  • Keep toys, books, and perhaps a bottle or sippy cup handy to help soothe and engage your child throughout the visit.

For older school-age children, it may be helpful to sit next to them during the visit so the provider can talk to you both during the visit

For teenagers, your provider may ask them to do part of the call on their own, for their privacy — just as they would for an in-person visit.

*Adapted from Boston Children’s Hospital: What you need to know about your virtual visit

Telehealth User Guide and Frequently Asked Questions


QUICK TIPS FOR A SUCCESSFUL TELEHEALTH VISIT

DESKTOP COMPUTER

  • Use CHROME OR FIREFOX
  • Use Disable Pop-Up Blocker 
  • Log into the PROXY MyChart account, (if the patient is under 13 years of age) or log into the PATIENT MyChart account (if the patient is 13 years of age or older)
  • Click on the appointment and follow the prompts
  • Click here if you want to go to the MYCHART LOGIN PAGE.

SMARTPHONE/TABLET/IPAD

  • Download the MyChart app (MAKE SURE APP IS UP-TO-DATE-version 9.2.6)--DO NOT TRY TO USE AN INTERNET BROWSER-IT WILL NOT WORK
  • Download the ZOOM app
  • Download apps PRIOR to the visit.
  • Open the PROXY MyChart app, (if the patient is under 13 years of age) or open the PATIENT MyChart app (if the patient is 13 years of age or older)
  • Click on the appointment and follow prompts

IMPORTANT: No matter what device you are using, you will need to go through some PRE-VISIT questions and then you click "BEGIN VISIT" ( ZOOM will open automatically). Once you are connected with the doctor, you will need to "JOIN AUDIO" in order to activate you microphone.

DO YOU WANT US TO REVIEW A RASH OR OTHER SKIN FINDING
DURING YOUR WELL CHILD VISIT OR AN ACUTE CARE VIRTUAL VISIT.  
CLICK HERE FOR A TIP SHEET ON 
HOW TO UPLOAD YOUR PHOTO USING MYCHART


BEHAVIORAL HEALTH TELEHEALH VISITS

An open letter to the patients and families of Framingham Pediatrics from Dr. Kantor,

Dear Families,

Since 2013, Framingham Pediatrics has partnered with clinicians at Psychological Care Associates to provide behavioral health consultation and short-term treatment to Framingham Pediatrics families. Some families may be familiar with our program, while others may just now be learning of it for the first time.

Framingham Pediatrics has two behavioral health clinicians, one available at our practice every day. As a clinical child psychologist, it has been an honor to be part of this innovative integrated behavioral health program at Framingham Pediatrics.

Mel West is our other behavioral health consultant, and we are so grateful to collaborate with the Framingham Pediatrics team and to get to know each of you. We wanted to let you know that we continue to be here to support you, your child/adolescent/college student, and family as much as possible during this time of change and beyond! Many of you may have an existing appointment with one of us, and Mel and I want you to know that we are here and able to continue with treatment.Due to physical distancing mandates, we are relying on virtual visits and are not holding in-office appointments at this time. We are now set up to see all of our patients via a HIPAA compliant app. Please e-mail us directly at Mkantor@psycare.info and MWest@psycare.info to confirm or schedule a follow up appointment.

If you do not have an existing appointment with us, but you think you, your child, adolescent, or college student may benefit from access to a behavioral health counselor, please reach out to the office and discuss this with your pediatrician. In most circumstances, we will be able to start treatment immediately and virtually. We look forward to connecting with you!

Warmly,

Dr. Maxine K. Kantor, Psy.D.

Behavioral Health Consultant
Clinical Child Psychologist

For more information, please see the attached flyer.


STEPS TO PREVENT THE SPREAD OF COVID-19

We urge all our patients and families to do what we can do to prevent the spread of Covid-19!

The Centers for Disease Control and Prevention has developed a very nice summary for families looking for ways to prevent the spread of Covid-19.

We all have an obligation to our community and to our country to help slow down the global Covid-19 pandemic

Here is an article that makes this point much better than we ever could:

Social Distancing - This is not a snow day

What is Social Distancing?

Click Here for more information from the Massachusetts Department of Public Health. Briefly, it involves a few simple steps:

  • Stay home as much as you can
  • Call, FaceTime, online chat with family and friends
  • If you must go out 
      -don't gather in groups
      -stay 6 feet away from others
      -don't shake hands or hug

Additional guidelines from the US Centers for Disease Control.

Most importantly, remember to keep washing your hands often with soap and water for at least 20 seconds!


VACCINES FOR INFANTS ARE MORE IMPORTANT THAN EVER!

We believe that you can feel safe bringing your children to our office and we urge you to be sure that your children 18 months old and younger get their well child care on schedule.

While there is not yet a vaccine for Covid-19, we want to remind our families of the importance of keeping our most vulnerable patients fully vaccinated, especially those under 18 months of age. We certainly don't want to see an increase in cases of meningitis, pneumonia, measles or any other vaccine-preventable disease during this time of incredible stress on our health care system.

We have taken many steps to be sure that our office is safe and clean during this time so that our youngest patients can safely receive all of their well care and vaccines on time and on schedule.

Some of our efforts to keep our office environment safe for our youngest patients are:

  • Rotating our staff and physicians so that many of them are working remotely to minimize the number of people in the office.
  • Limiting visitors to the office to only one adult and no siblings for each patient.
  • Vigorous cleaning and disinfecting of high touch areas in the office.
  • Keeping our waiting room empty by checking in patients remotely and having them wait in the car until they can be brought directly into an exam room.
  • Conducting most of our sick care by Telehealth.
  • We have removed stickers from the exam rooms and books from the waiting room in an effort to limit the spread of virus in the office.

AFTER HOURS CALLS

We realize that there is a lot of concern and misinformation about Covid-19. We are here to help in any way that we can. We have ramped up our capabilities to be available to communicate with you remotely in several ways.

We ask that you try to reach out to our office during regular office hours whenever possible.

Our answering service and after-hours triage service have been overwhelmed by calls during this health crisis, resulting in longer waits for return calls for more urgent health issues.

If you are calling for non-urgent information about Covid19 (or any other matter that can wait until morning!) please remember that our phone lines are answered every day of the year starting at 8:30 AM.

Weekend Care

We will have staff in the office on the weekends as always, but we will use Telehealthvisits and phone calls as our primary point of care for our patients.

If you have a medical issue to discuss with our staff on Saturday or Sunday, please call the office between 8:30 am and 12:00 pm. If necessary, we will arrange a Telehealth visit to address what is going on.


HELPFUL COVID-19 RESOURCES FOR YOU

In addition, here is also a really good resource for parents:





Click Here for more information about the office and please call with any questions.