THROUGH THE USE OF TELEHEALTH
IS OPEN AND HERE FOR OUR PATIENTS
|Despite Governor Charlie Baker's order CLOSING ALL NON-ESSENTIAL BUSINESSES IN THE STATE, as of March 24th at noon, our office will continue to be open for Telehealth visits and essential well visits of children 18 months and under who need vaccinations.
Please call the office during regular business hours or email us through MyChart with any questions.
What you need for a Telehealth visit PRIOR to a virtual office visit:
- You need to either have a PROXY MyChart account for children under 13 years of age or a specific PATIENT MyChart account for those13 years of age and older. If you do not have a MyChart account, we can send you an activation email when you call to schedule the appointment. (of course, if you simply want a MyChart account for all the other things MyChart allows you to do, you can call the office during regular business hours for the activation email as well.)
- You need ZOOM (a video conferencing application) on your computer, smartphone or tablet PRIOR to your scheduled Telehealth visit.
DESKTOP COMPUTER VS SMARTPHONE UPDATED MARCH 26th
WE HAVE BEEN EVALUATING THE SUCCES OF TELEHEALTH THROUGHOUT THE FIRST WEEK OF USE AND HAVE FOUND THAT THE DESKTOP CONNECTION SEEMS MORE RELIABLE AS LONG AS YOU HAVE A WORKING CAMERA, MICROPHONE AND ZOOM. PLEASE CHECK FUNCTIONALITY PRIOR TO THE VISIT.
From a DESKTOP COMPUTER (Using either CHROME OR FIREFOX with the POP-UP BLOCKER OFF) you will access the appointment by loging into the MyChart account of the proxy, (if the patient is under 13 years of age) or the patient's account (if the patient is 13 years of age or older). If you are reading this on a desktop, you can click here to go to the MYCHART LOGIN PAGE.
From a SMARTPHONE/TABLET/IPAD, you need the MyChart app AND the ZOOM app downloaded from your smartphone store PRIOR to the visit. You will then open the MyChart app of the proxy, (if the patient is under 13 years of age) or the patient's MyChart app (if the patient is 13 years of age or older) and then click on the appointment. (For instructions on how to set up your MyChart phone application, CLICK HERE.)
No matter what device you are using, you will need to go through some PRE-VISIT questions and then you click "BEGIN VISIT" (which will open ZOOM automatically). Once you are connected with the doctor, you will need to "JOIN AUDIO" in order to activate you microphone.
Please see the following documents for details about Telehealth visits:
UPDATED Patient User Guide and Frequently Asked Questions
WHAT IS TELEHEALTH?
Telehealth allows for a direct connection with your PCP through a confidential live-interactive video system using your smart phone or tablet AND the MyChart App.
If there are any connection issues, we can still complete your Telehealth visit by telephone.
These visits will be scheduled just like we do for our regular office visits, so please call the office to discuss this option with a member of our staff during regular business hours.
In addition to sick visits, our plan is to offer this technology for certain follow-up visit, medication checks (like ADHD, birth control and Behavioral Health) and ANY other question you may have for you doctor.
In response to the current crisis, most insurance companies have waived co-pays for Telehealth visits. This is a wonderful opportunity to check in with your child’s doctor to discuss issues of concern to you. Telehealth is particularly well suited for behavioral health issues, and we know that many of us are finding this a particularly difficult time for these kinds of issues.
WE MUST DO SOCIAL DISTANCING NOW!
We urge all our patients and families to do what we can do NOW to stop the spread of Covid-19!
Experts agree that SOCIAL DISTANCING is the best chance we have to slow this disease.
NOW IS THE TIME!
We all have an obligation to our community and to our country to help slow down the global Covid-19 pandemic.
DON'T WAIT UNTIL IT'S TOO LATE!
Here is an article that makes this point much better than we ever could:
Social Distancing - This is not a snow day
What is Social Distancing?
Click Here for more information from the Massachusetts Department of Public Health. Briefly, it involves a few simple steps:
- Stay home as much as you can
- Call, FaceTime, online chat with family and friends
- If you must go out
- don't gather in groups
- stay 6 feet away from others
- don't shake hands or hug
Most importantly, remember to keep washing your hands often with soap and water for at least 20 seconds!
Vaccines for infants are more important than ever!
We believe that you can feel safe bringing your children to our office and we urge you to be sure that your children 18 months old and younger get their well child care on schedule.
While there is not yet a vaccine for Covid-19, we want to remind our families of the importance of keeping our most vulnerable patients fully vaccinated, especially those under 18 months of age. We certainly don't want to see an increase in cases of meningitis, pneumonia, measles or any other vaccine-preventable disease during this time of incredible stress on our health care system.
We have taken many steps to be sure that our office is safe and clean during this time so that our youngest patients can safely receive all of their well care and vaccines on time and on schedule.
Some of our efforts to keep our office environment safe for our youngest patients are:
- Rotating our staff and physicians so that many of them are working remotely to minimize the number of people in the office.
- Limiting visitors to the office to only one adult and no siblings for each patient
- Vigorous cleaning and disinfecting of high touch areas in the office
- Keeping our waiting room empty by checking in patients remotely and having them wait in the car until they can be brought directly into an exam room
- Conducting most of our sick care by Telehealth
- and we have removed stickers from the exam rooms and books from the waiting room in an effort to limit the spread of virus in the office.
After Hours Calls
We realize that there is a lot of concern and misinformation about Covid-19. We are here to help in any way that we can. We have ramped up our capabilities to be available to communicate with you remotely in several ways.
We ask that you try to reach out to our office during regular office hours whenever possible.
Our answering service and after-hours triage service have been overwhelmed by calls during this health crisis, resulting in longer waits for return calls for more urgent health issues.
If you are calling for non-urgent information about Covid19 (or any other matter that can wait until morning!) please remember that our phone lines are answered every day of the year starting at 8:30 AM.
We will have staff in the office on the weekends as always, but we will use Telehealthvisits and phone calls as our primary point of care for our patients.
If you have a medical issue to discuss with our staff on Saturday or Sunday, please call the office between 8:30 am and 12:00 pm. If necessary, we will arrange a Telehealth visit to address what is going on.
Resources available to you
Current CDC Prevention recommendations:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
Follow CDC’s recommendations for using a facemask.
- CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
As more information becomes available, we will update you.
Integrated Behavioral Health at Framigham Pediatrics
Click Here for more information
Click Here for more information about the office and please call with any questions.
Sign up for MyChart
Our Patient Portal, MyChart, is available to all Framingham Pediatrics patients and their families. If you have an upcoming appointment, we will register you while you are in the office.
If you would like to register now, please click here. Email (firstname.lastname@example.org) or fax (508-820-0864) us the completed form and you will get a registration email. We know the information seems simple, but we are trying to make sure we have correct data in our new electronic health record.
With MyChart, you can:
- Schedule sick and well visit appointments!
- Print school and camp forms when you need them!
- Receive appointment reminders
- Send non-urgent medical questions and messages to your doctor or the office
- Request prescription refills
- Have a SINGLE LOGIN for all your children
- Complete developmental questionnaires on-line prior to a well visit
- Access a patient chart from your computer or smart phone
- Attach documents to non-urgent emails
- View lab results
- Pay bills online
- and more
CLICK HERE for information about MyChart and the new PROXY status
Let us help you keep your child out of the Emergency Room!
Our office is open every day of the year in order to help us best meet your family's health care needs.
In most cases, your child's medical care will be best provided in our office, with our team that knows you and your family, rather than in an Emergency Room or other location.
If our office is closed and you have questions about whether your child's medical condition can wait until our office opens the following morning, please call our office to reach our after-hours nurse triage service for advice.
Common Health Topics
Click here to see updated information on a variety of
common issues that may affect you or your child.
Does your child have ACNE?
Click here for information on acne.
In addition, talk with your provider about treatment options.